FURUNO strives to enhance inspection, repair and other services by establishing service bases both in Japan and overseas. This approach also allows FURUNO to incorporate customer demands in the products it makes through close contact with them.
FURUNO Worldwide Service Network
FURUNO has service centers in Japan, Germany, the U.S. and Singapore. Based on these service centers, we have an overseas service network that covers more than 40 countries. This network enables us to provide a rapid response to customer demands through the exchange of information. FURUNO provides extensive services at main ports around the world.
Fly-Away Spare parts Kit (FASK)
To provide service around the world quickly and efficiently, FURUNO uses a proprietary system called FASK. This system involves storing the necessary parts for certain models as a kit at 10 locations worldwide. Together with the dispatch of trained technicians, FASK enables FURUNO to quickly supply replacement parts.
Spare parts are always stocked at service centers to facilitate a prompt response.
Specialist provides reliable support services
Technical Training Course for Maritime Electronics
Technical Training Courses held in Japan.
As a key element of its extensive overseas service network, FURUNO provides technical training. Technical courses are held with the goal of enabling service engineers to provide all technical services swiftly and accurately based on understanding FURUNO's products. These courses are held annually for services engineers of agents in 25 countries around the world.
FURUNO INS Training Center-Training Crew Members of Deepsea Vessels on Operating Integrated Navigation System
Regular technical courses are held in Japan, the U.S. and Denmark to provide high-quality support.
In recent years, navigation equipment and wireless communications systems have become computerized and integrated. With the aim of providing instruction on the practical operation of our systems to ship's crew, we established the FURUNO INS Training Center (INSTC) in Copenhagen, Denmark.
This center trains ship's crew with FURUNO's navigation and communication equipment on how to operate them. Part of the training involves ship's crew acquiring basic knowledge of the equipment and learning how to operate it. Furthermore, simulators are used so that trainees can experience operating the equipment under emergency as well as normal conditions. Recently, the INSTC won approval from authority, Det Norske Veritas (DNV). This means that the course is certified as complying with International Maritime Organization (IMO) standards. Trainees thus receive a certification on completion of the course.
FURUNO believes that safe navigation doesn't hinge on equipment performance alone. It is also dependent on ship's crew having the knowledge and skills to operate navigation equipment.
